A MyLG Account is an optional membership that provides the opportunity to maximise your LG experience with useful information about your order from LG Australia. The MyLG account will allow you to view your purchases, product registrations and retrieve invoices for previous purchases. Sign up for a MyLG account here (hyperlink to registration page) Internet connection required. Data, subscription or other charges may apply. Content may change without notice.
In the MyLG account you can manage certain information including:
- Personal information
- Billing details
- Change of address
On any LG.com/au page click on the little person icon located near the cart button.
Yes you can transact as a guest without registering for a MyLG account.
Yes refunds are possible when certain criteria are met. This criteria can be found in the LG Online Store Terms and Conditions.
Credit card refunds are issued within 8 business days after we receive, inspect and accept your returned item.
Yes, once your order has been picked our trusted carriers will send you a notification via SMS to allow you to track your order. To view the status of your package simply click on the link in the SMS.
On dispatch you will receive a SMS from our preferred courier to notify you that you package is on its way. Please click on the link in the SMS to track your package. You can also log into you MyLG account if you did not complete your transaction as a guest and view the status of your order. If you did complete your transaction as a guest you can track your order by using the track my order function the link to this can be found in your email confirmation or below this paragraph.
The LG online shop currently accepts credit card payment including Visa and MasterCard.
Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation email indicates payment has been successfully processed.
If your order was successful you will receive an order confirmation in a 30 minute period. If you feel that you have not received this confirmation email please also check your spam and junk email. If you completed your order not as a guest then you can login into your MyLG account and view the status of the order.
We currently only allow orders to be placed online and not over the phone.
Our team is on hand from 8am to 8pm via email Monday to Sunday. Please email us at obsanz@lge.com for any further queries or questions relating to future or current orders.
Once an order is placed it is not possible to amend it. If you have need for further assistance please call the LG Customer Care Team on 1300 54 22 73 (option 5).
You can only pre-order a product when the product is showing a Pre-order function on the page.
You may cancel an order at any time before it is picked for shipping at our warehouse. Once the order has been picked, it cannot be cancelled.
If the order has not been picked in our warehouse, you may cancel the order by logging into your MyLG account on the Online Store. Find your order and, if the 'cancel order' button appears, click on it and follow any further prompts required to confirm the cancellation.
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