Frequently asked questions

Q.
What is a MyLG account?
A.
  • A MyLG Account is an optional membership that provides the opportunity to maximise your LG experience with useful information about your order from LG Australia. The MyLG account will allow you to view your purchases, product registrations and retrieve invoices for previous purchases. Sign up for a MyLG account here (hyperlink to registration page) Internet connection required. Data, subscription or other charges may apply. Content may change without notice.

Q.
What updates can I make in MyLG account?
A.
  • In the MyLG account you can manage certain information including:

    - Personal information

    - Billing details

    - Change of address

Q.
How do I access MyLG account?
A.
  • On any LG.com/au page click on the little person icon located near the cart button.

Q.
Can I shop as a guest without a MyLG account?
A.
  • Yes you can transact as a guest without registering for a MyLG account.

Q.
Was my order successful?
A.
  • If your order was successful you will receive an order confirmation in a 30 minute period. If you feel that you have not received this confirmation email please also check your spam and junk email. If you completed your order not as a guest then you can login into your MyLG account and view the status of the order.

Q.
Can I call LG and place an order?
A.
  • We currently only allow orders to be placed online and not over the phone.

Q.
What to do if having trouble placing and order?
A.
  • Our team is on hand from 8am to 8pm via email Monday to Sunday. Please email us at obsanz@lge.com for any further queries or questions relating to future or current orders.

Q.
Can I amend my order?
A.
  • Once an order is placed it is not possible to amend it. If you have need for further assistance please call the LG Customer Care Team on 1300 54 22 73 (option 5).