Product Recalls

NOTICE TO RECALL

LEGAL

RECALL INFORMATION

Find out all you need to know about LG product recalls here. Your safety and wellbeing are our top priority. If a product fails to meet our own high standards, we're always working to resolve the issue with minimal inconvenience to you. If you can't find an answer to your issue here, please call us on 1800 643 156.

LG TV POWERBOARD RECALL

MAY 2023

Consumer safety and product satisfaction is our top priority at LG Electronics Australia. LG Electronics Australia has identified an issue where the premature deterioration of the X-capacitors in power boards can overheat and may fail in an unsafe manner.

If you own a television in the Affected Models list below and have not previously responded to the service campaign, then this recall applies to you. If you are not sure whether you are an affected customer please contact us to verify

LG Electronics Australia is conducting a proactive replacement of the power board to prevent the potential failure of this X-capacitor component.

Consumers with Affected Models should contact LG Electronics Australia on 1800 643 156 to arrange for a technician to change the power board (free of charge)

You can check the serial number on your TV by either:

1) Pressing the “Mute” button on the remote control rapidly 3 times until you see the model name and serial number; or

2) Going to the Settings – General - About This TV–TV Information; or

3) Checking the sticker on the back of your TV.

Refer to “Resources” below for more details.

Year:	Model number:
2019	77W9
	65W9
	77C9
2018	77W8
	65W8
	77C8
2017	77W7
	65W7
	65G7
	65E7
	65C7
	65B7
2016	65E6
	65G6
	77G6

86” UQ900 and NANO75 Recall – TV Stand Issue

FEBRUARY 2023

Consumer safety and product satisfaction is our top priority at LG Electronics Australia. This recall relates to two 86-inch television models supplied by LG Electronics Australia Pty Ltd, model numbers 86UQ9000PSD and 86NANO75SQA ("Affected Models"). The Affected Models TV stand may crack if the stand is not properly installed using all 6 screws provided or if the screws are not properly tightened, posing a risk of the TV toppling. This risk is exacerbated where an external force or load is applied to the TV stand.

There is no risk if the TV stand is properly installed or the television is wall mounted.

If you own a LG television model 86UQ9000PSD and 86NANO75SQA with a serial number where the first three digits range from 202 to 208, this recall affects you.

The stands that came with the TVs listed need to undergo owner inspection to ensure that they have been installed according to manufacturer instructions and are stable.

Consumers with Affected Models should contact LG Electronics Australia for assistance with self-inspecting the TV stands and diagnosing any installation issues. LG Electronics Australia will provide replacement TV stands to consumers (at no cost) if an installation issue is identified.

You can check the serial number on your TV by either:

1) pressing the “Mute” button on the remote control rapidly 5 times until you see the model name and serial number; or

2) going to the Settings – General- Devices – TV Management – TV Information; or

3) checking the sticker on the back of your TV.

Refer to “Resources” below for more details.

AFFECTED MODELS
Model number:	More details:	Manufactured:
86UQ9000PSD	Serial numbers commencing 202 - 208	February 2022 – August 2022
86NANO75SQA	Serial numbers commencing 202 - 208	February 2022 – August 2022

How to check the model name in the Tv Menu

LG FRIDGE RECALL - ICE MAKER MICRO-SWITCH ISSUE

JUNE 2011

LG is committed to producing the highest quality products for our consumers whose safety and wellbeing are our top priority. LG has become aware of an issue with certain models of side-by-side fridges that were manufactured between January 2002 and February 2006. The micro-switch in the ice maker of identified models has the potential to deteriorate, which in certain circumstances may result in the ice maker malfunctioning and in the worst case scenario result in a fire hazard.

If you own an LG side-by-side refrigerator with a serial number that falls within the range specified in the below table this recall affects you.

LG will arrange for one of its Authorised Service Centres to carry out the repair at a consumer's home at a time convenient to them.

The problem is isolated to those models and serial numbers listed above. You can locate the model and serial number, the left wall inside the right door. Customers with affected models are requested to contact the LG Customer Information Line on 1800 506 154, 9am to 5pm (AEST) to arrange for a service technician to replace the micro switch. Where you cannot locate your model or serial number you should still contact LG. LG will arrange for an Authorised Service Centre to visit your home to ensure that your refrigerator is repaired if necessary or to confirm it is not affected by this recall.

AFFECTED MODELS
Model number:	More details:	Manufactured:
GR-L257NI	Serial number range 201~512	Jan 2002 -Feb 2006
GR-G267TV	Serial number range 201~512	Jan 2002 -Feb 2006
GR-L267NI	Serial number range 201~512	Jan 2002 -Feb 2006
GR-L267NIS	Serial number range 201~602	Jan 2002 -Feb 2006
GR-P277NI	Serial number range 201~512	Jan 2002 -Feb 2006
GR-L247NI	Serial number range 201~412	Jan 2002 -Feb 2006
GR-L247WV	Serial number range 201~412	Jan 2002 -Feb 2006
GR-L247NIS	Serial number range 201~512	Jan 2002 -Feb 2006
GR-L247WVS	Serial number range 201~512	Jan 2002 -Feb 2006
GR-D267DTU	Serial number range 201~312	Jan 2002 -Feb 2006
GR-L207NI	Serial number range 201~412	Jan 2002 -Feb 2006
GR-L207WV	Serial number range 201~412	Jan 2002 -Feb 2006
GR-L207EQ	Serial number range 201~212	Jan 2002 -Feb 2006
GR-L207NIS	Serial number range 401~512	Jan 2002 -Feb 2006
GR-L207WVS	Serial number range 401~512	Jan 2002 -Feb 2006
GR-L247WH	Serial number range 301~312	Jan 2002 -Feb 2006
GR-L247ER	Serial number range 201~212	Jan 2002 -Feb 2006
GR-L247NSS	Serial number range 501~509	Jan 2002 -Feb 2006
GR-L197WVS	Serial number range 401~509	Jan 2002 -Feb 2006
GR-L197VS	Serial number range 501~509	Jan 2002 -Feb 2006
GR-L197NIS	Serial number range 501~509	Jan 2002 -Feb 2006
GR-P197WVS	Serial number range 501~509	Jan 2002 -Feb 2006
GR-L247TS	Serial number range 201~412	Jan 2002 -Feb 2006
GR-L247TSS	Serial number range 401~501	Jan 2002 -Feb 2006

Where to find the Model and Serial Numbers

LG FRIDGE RECALL - EARTHING SCREW ISSUE

MARCH 2010

LG has discovered that the earthing screw used to fasten the main earth wire on these fridges may be partially insulated which can result in a poor electrical earth. In units that are affected there is a low risk of consumers receiving an electric shock from their fridge. All units - which have been available at major retailers since May 2009 - have been removed from sale.

If you own an LG side-by-side fridge, Non-Dispenser Model Numbers GC-B197WFI, GC-B197STS, GC-B196ACF and Dispenser Model Numbers, GC-L197HFS, GC-L197NFS and GC-P197WFS (Serial Number Range 904 to 906) this recall affects you.

LG is committed to the successful, safe and speedy resolution of both of these issues with minimal inconvenience caused to consumers. We are therefore advising that you cease use of the products.

Please call our customer care line on 1800 506 154 to immediately organise repair of the side-by-side fridge.
LG believe that repairing the fridge (which only takes five minutes) will be the quickest and most convenient option for our customers.
Customers should call the LG customer care line on 1800 506 154 for more information and advice on resolving the issues with these products.

AFFECTED MODELS
Model number:	More details:	Manufactured:
GC-B197WFI	Non-Dispenser Model Serial Number Range 904 to 906	May 2009
GC-B197STS	Dispenser Model Serial Number Range 904 to 906	May 2009
GC-B196ACF	Dispenser Model Serial Number Range 904 to 906	May 2009
GC-L197HFS	Dispenser Model Serial Number Range 904 to 906	May 2009
GC-L197NFS	Dispenser Model Serial Number Range 904 to 906	May 2009
GC-P197WFS	Dispenser Model Serial Number Range 904 to 906	May 2009

AFFECTED MODELS
Model number:	More details:	Manufactured:
DP392G		June 08 - Present
DP351G		June 08 - Present
DP450G		June 08 - Present

More Information Video

Adapter Information

LG MICROWAVE OVENS RECALL

JULY 2008

LG Electronics Australia Pty Limited is voluntarily recalling selected microwave ovens. These products are being recalled due to the possibility of an electrical short circuit, which in extreme cases may result in an electric shock to the user.

If you own an LG microwave model number MS-2346VR, MS2347GR with serial numbers starting between 708 and 802 this recall affects you.

LG is committed to the successful, safe and speedy resolution of both of these issues with minimal inconvenience to consumers. We are therefore advising that consumers cease use of the products.

Customers with these affected products are requested to contact the Customer Information Line on 1800 506 154 9am to 5pm Monday to Friday to arrange for the product to be taken to an Authorised Service Centre for inspection and repair at no charge. Prior to calling, customers are asked to record their model and serial numbers to provide to LG's Customer Information Line.
For further information contact the LG Customer Information Line on 1800 506 154 or visit www.lg.com/au/legal
LG Electronics apologises for any inconvenience caused to customers.
See www.recalls.gov.au for Australian Product Recall Information.

AFFECTED MODELS
Model number:	More details:	Manufactured:
MS-2346VR	Serial numbers commencing 708 to 802	Aug 2007 - Feb 2008
MS2347GR	Serial numbers commencing 708 to 802	Aug 2007 - Feb 2008

LG DISHWASHERS RECALL - SOLDER JOINTS ISSUE

JUNE 2008

LG Electronics Australia Pty Limited is voluntarily recalling selected dishwashers. These products are being recalled due to the possibility of a fault with the solder joints on the circuit boards, which could overheat and in extreme case RESULT IN FIRE.

If you own an LG dishwasher model number LD-14AW2, LD-14AT2, LD-4050W with serial numbers starting between 307 and 312 or serial number between 204KW0001-306KW99999, this recall affects you.

LG is committed to the successful, safe and speedy resolution of both of these issues with minimal inconvenience to consumers. We are therefore advising that consumers not to leave the products unattended while in use.

Customers with these affected products are requested to contact the Customer Information Line on 1800 506 154 to arrange an appointment. LG service representatives will visit the Customer to replace the circuit board at no charge. Prior to calling, customers are asked to record their model and serial numbers to provide to LG's Customer Information Line.
Please note that in September 2005 LG recalled the same models with serial numbers commencing 111 to 306. If you contact LG following the 2005 recall, and had your machine replaced, no further action is required. If you do not contact LG following that recall, you should do so now.
For further information contact the LG Customer Information Line on 1800 506 154 or visit www.lg.com/au/legal
LG Electronics apologises for any inconvenience caused to customers.
See www.recalls.gov.au for Australian Product Recall Information.

AFFECTED MODELS
Model number:	More details:	Manufactured:
LD-14AW2	Serial numbers commencing 307 to 312	July 2003 - Dec 2003
LD-14AT2	Serial numbers commencing 307 to 312	July 2003 - Dec 2003
LD-4050W	Serial numbers commencing 307 to 312	July 2003 - Dec 2003

CONTACT

HOW SAFE ARE LG PRODUCTS?

LG is committed to producing the highest quality products to our consumers whose safety and wellbeing are our top priority.

As with all products, issues with LG products can occur, however we would like to reiterate to consumers that they remain isolated incidents. Customers can rely on the quality and safety of LG products.

LG Electronics Australia conducts internal investigations to review the quality processes and procedures for every identified issue to ensure they do not happen again.