Recalls

If you own a television in the Affected Models list below and have not previously responded to the service campaign, then this recall applies to you. If you are not sure whether you are an affected customer please contact us to verify

LG Electronics Australia is conducting a proactive replacement of the power board to prevent the potential failure of this X-capacitor component.

Consumers with Affected Models should contact LG Electronics Australia on 1800 643 156 to arrange for a technician to change the power board (free of charge)

You can check the serial number on your TV by either:

1) Pressing the “Mute” button on the remote control rapidly 3 times until you see the model name and serial number; or

2) Going to the Settings – General - About This TV–TV Information; or

3) Checking the sticker on the back of your TV.

Refer to “Resources” below for more details.

If you own a LG television model 86UQ9000PSD and 86NANO75SQA with a serial number where the first three digits range from 202 to 208, this recall affects you.

The stands that came with the TVs listed need to undergo owner inspection to ensure that they have been installed according to manufacturer instructions and are stable.

Consumers with Affected Models should contact LG Electronics Australia for assistance with self-inspecting the TV stands and diagnosing any installation issues. LG Electronics Australia will provide replacement TV stands to consumers (at no cost) if an installation issue is identified.

You can check the serial number on your TV by either:

1) pressing the “Mute” button on the remote control rapidly 5 times until you see the model name and serial number; or

2) going to the Settings – General- Devices – TV Management – TV Information; or

3) checking the sticker on the back of your TV.

Refer to “Resources” below for more details.

AFFECTED MODELS

How to check the model name in the Tv Menu

If you own an LG side-by-side refrigerator with a serial number that falls within the range specified in the below table this recall affects you.

LG will arrange for one of its Authorised Service Centres to carry out the repair at a consumer's home at a time convenient to them.

The problem is isolated to those models and serial numbers listed above. You can locate the model and serial number, the left wall inside the right door. Customers with affected models are requested to contact the LG Customer Information Line on 1800 506 154, 9am to 5pm (AEST) to arrange for a service technician to replace the micro switch. Where you cannot locate your model or serial number you should still contact LG. LG will arrange for an Authorised Service Centre to visit your home to ensure that your refrigerator is repaired if necessary or to confirm it is not affected by this recall.

Where to find the Model and Serial Numbers

If you own an LG side-by-side fridge, Non-Dispenser Model Numbers GC-B197WFI, GC-B197STS, GC-B196ACF and Dispenser Model Numbers, GC-L197HFS, GC-L197NFS and GC-P197WFS (Serial Number Range 904 to 906) this recall affects you.

LG is committed to the successful, safe and speedy resolution of both of these issues with minimal inconvenience caused to consumers. We are therefore advising that you cease use of the products.

Please call our customer care line on 1800 506 154 to immediately organise repair of the side-by-side fridge.
LG believe that repairing the fridge (which only takes five minutes) will be the quickest and most convenient option for our customers.
Customers should call the LG customer care line on 1800 506 154 for more information and advice on resolving the issues with these products.

AFFECTED MODELS

If you own an LG Portable DVD Player with model numbers DP392G, DP351G and DP450G this recall affects you.

LG is committed to the successful, safe and speedy resolution of both of these issues with minimal inconvenience to consumers. We are therefore advising that consumers cease use of the products.

Please call our customer care line on 1800 506 154 to immediately organise replacement of the portable DVD player power adapter

If you own an LG microwave model number MS-2346VR, MS2347GR with serial numbers starting between 708 and 802 this recall affects you.

LG is committed to the successful, safe and speedy resolution of both of these issues with minimal inconvenience to consumers. We are therefore advising that consumers cease use of the products.

Customers with these affected products are requested to contact the Customer Information Line on 1800 506 154 9am to 5pm Monday to Friday to arrange for the product to be taken to an Authorised Service Centre for inspection and repair at no charge. Prior to calling, customers are asked to record their model and serial numbers to provide to LG's Customer Information Line.
For further information contact the LG Customer Information Line on 1800 506 154 or visit www.lg.com/au/legal
LG Electronics apologises for any inconvenience caused to customers.
See www.recalls.gov.au for Australian Product Recall Information.

If you own an LG dishwasher model number LD-14AW2, LD-14AT2, LD-4050W with serial numbers starting between 307 and 312 or serial number between 204KW0001-306KW99999, this recall affects you.

LG is committed to the successful, safe and speedy resolution of both of these issues with minimal inconvenience to consumers. We are therefore advising that consumers not to leave the products unattended while in use.

Customers with these affected products are requested to contact the Customer Information Line on 1800 506 154 to arrange an appointment. LG service representatives will visit the Customer to replace the circuit board at no charge. Prior to calling, customers are asked to record their model and serial numbers to provide to LG's Customer Information Line.
Please note that in September 2005 LG recalled the same models with serial numbers commencing 111 to 306. If you contact LG following the 2005 recall, and had your machine replaced, no further action is required. If you do not contact LG following that recall, you should do so now.
For further information contact the LG Customer Information Line on 1800 506 154 or visit www.lg.com/au/legal
LG Electronics apologises for any inconvenience caused to customers.
See www.recalls.gov.au for Australian Product Recall Information.