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Android
iPhone
You can check your TV’s operating system from All Settings> General > About this TV > TV Information menu on your TV. Press the Settings button on the remote control.
Press the Home button on the remote control and launch the "Set Up TV for the Google Assistant" app on your TV. Follow the setup guide on your TV to complete TV registration.
※ Please create a LG Account from Settings > General > Account Management in the LG TV or from the LG ThinQ mobile app.
First, you need two apps. Download the LG ThinQ & Google Home app from Google Play.
From your HOME screen, select GOOGLE PLAY app to launch the Google's Play Store where you can download LG ThinQ
Search for LG ThinQ on the Play Store
Choose the INSTALL button.
Note: This app will download faster on a Wi-Fi connection.
Once installed, select OPEN, follow the welcome prompts and select.
Agree to the permissions prompt by selecting ALLOW ThinQ to access your location, make calls and save images.
The app is now finally installed; the next step below is about how to start using the app.
END
You need to register or sign-in into LG ThinQ and Google Home. It's highly recommended that you use the same login information for both apps.
Follow the steps in the slide below for LG ThinQ. To register and setup your Google Home, visit Google Official Help Content on how to setup Google Home.
How to Connect Wi-Fi products:
Note that 5 GHz networks may not be supported.
Ensure the appliance is located close to the router with no obstacles between them.
Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?}{|\]".
Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.
How to use Tag on Feature:
Turn on the NFC function on your mobile phone and turn the "READ/WRITE" and "P2P RECEIVING"
to ON.The NFC antenna position may vary depending on the device.
From LG ThinQ app, Choose the + button to add your television.
Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG ThinQ app. This is normal.
Press the HOME button on the remote control and launch "SETUP TV for Google Assistant" app on your TV.
Follow the setup guide on your TV to complete the TV registration.
Choose the + button to add your {{product-name}}.
Ensure there are no obstacles between your router and the appliance.
Select your {{product-name}} from the product list.
Does your {{product-name}} have a Tag On logo?
If you have Tag On, follow the steps on how to use Tag On feature by selecting Location Guide from your mobile app.
Does your {{product-name}} have a ThinQ logo?
Does your {{product-name}} have a Smart Diagnosis logo? Select "Location Guide" on your mobile app for more information.
Does your {{product-name}} have a touch screen logo? This step on the app may be confusing.
NOTE: Select NO if your appliance dashboard does not look like the picture on your mobile screen!
Follow the prompts on your LG ThinQ app, press and hold the Wi-Fi / Wi-Fi option button on your device as described on the app.
END
Check the stage for "Does your {{product-name}} have a touch screen?". Ensure that you are selecting the right option to connect/pair your appliance.
If your dashboard does not look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.
Once your TV is properly registered, you need to setup Google Home app to connect with your Google Assistant and LG ThinQ.
Setting up your google assistant for the first time may require some patience.
LG support both Direct Action and Conversation Action which have different process in account linking. Follow the steps below and visit Google Official Help Content on how to setup Google Home.
1. Using GOOGLE ASSISTANT App to link both DIRECT or CONVERSATION action.
Open Google Assistant app.
Select “Assistant Directory” icon at the top right.
Search “LG” in the Explore tap.
Select action that you would like to link.
For Direct Action, select “LG ThinQ”.
For Conversation Action, select “LG”.
Select “LINK”
Sign in with LG account to complete the process.
2. Using GOOGLE HOME app to link DIRECT action.
Open Google Home app.
Select “Menu” icon at the top left.
Select “Home Control”.
NOTE: Google Home App will automatically switches to Google Assistant App.
Select + button at the right bottom to add devices.
Select “LG ThinQ”.
Sign in with LG account to complete the process.
3. Using GOOGLE HOME device to link CONVERSATION Action.
Say “OK Google, talk to LG” to Google Home.
Open Google Home app.
Select “Link to LG” in the Discover tap.
Sign in with LG account to complete the process.
You can check your TV’s operating system from All Settings> General > About this TV > TV Information menu on your TV. Press the Settings button on the remote control.
Press the Home button on the remote control and launch the "Set Up TV for Google Assistant" app on your TV. Follow the setup guide on your TV to complete TV registration.
※ Please create a LG Account from Settings > General > Account Management in the LG TV or from the LG ThinQ mobile app.
First, download the free LG ThinQ app and Google Home app to your iOS device to manage your device.
From your HOME screen, select APP STORE app to launch the Apple's's app, then Search for LG ThinQ.
Choose the GET button.
Note: This app will download faster on a Wi-Fi connection.
Once installed, select OPEN, follow the welcome prompts and select.
Agree to the permissions prompt by selecting ALLOW LG ThinQ to access your location, make calls and save images.
The app is now finally installed; the next step below is about how to start using the app.
END
You need to register or sign-in into LG ThinQ and Google Home. It's highly recommended that you use the same login information for both apps.
NOTE: Presently, your existing LG.com or LG Community Forum account cannot be used to sign-in to LG ThinQ. Our developers are actively working to merge our accounts in future.
Follow the steps in the slide below for LG ThinQ. To register and setup your Google Home, visit Google Official Help Content on how to setup Google Home.
Sign-up using Google, Facebook, Amazon or create an account using your email and password.
Fill in the required information such as your Date of Birth.
Once you successfully sign-in, follow the prompts and agree to the terms and policy.
Choose the + button to add your {{product-name}}.
END
How to Connect Wi-Fi products:
Note that 5 GHz networks may not be supported.
Ensure the appliance is located close to the router with no obstacles between them.
Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?}{|\]".
Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.
From LG ThinQ app, Choose the + button to add your television.
Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG ThinQ app. This is normal.
Press the HOME button on the remote control and launch "SETUP TV for Google Assistant" app on your TV.
Follow the setup guide on your TV to complete the TV registration.
Choose the + button to add your {{product-name}}.
Ensure there are no obstacles between your router and the appliance.
Select your {{product-name}} from the product list.
Does your {{product-name}} have a Tag On logo?
If you have Tag On, follow the steps on how to use Tag On feature by selecting Location Guide from your mobile app.
Follow the prompts on your LG ThinQ app, press and hold the Wi-Fi / Wi-Fi option button on your device as described on the app.
Select "VERIFY CONNECTION" button after the WI-FI connection is completed.
END
Check the stage for "Does your {{product-name}} have a touch screen?". Ensure that you are selecting the right option to connect/pair your appliance.
If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.
During the process to connect your {{product-name}} to LG ThinQ. Your {{product-name}} will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet.
The password to the Wi-Fi is the last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. For example, if your Wi-Fi name is LG_SMART-{{productName}}_AJ_56E4, the password is 56E456E4
Once your TV is properly registered, you need to setup Google Home app to connect with your Google Assistant and LG ThinQ.
Setting up your google assistant for the first time may require some patience.
LG support both Direct Action and Conversation Action which have different process in account linking. Follow the steps below and visit Google Official Help Content on how to setup Google Home.
1. Using GOOGLE ASSISTANT App to link both DIRECT or CONVERSATION action.
Open Google Assistant app.
Select “Assistant Directory” icon at the top right.
Search “LG” in the Explore tap.
Select action that you would like to link.
For Direct Action, select “LG ThinQ”.
For Conversation Action, select “LG”.
Select “LINK”
Sign in with LG account to complete the process.
2. Using GOOGLE HOME app to link DIRECT action.
Open Google Home app.
Select “Menu” icon at the top left.
Select “Home Control”.
NOTE: Google Home App will automatically switches to Google Assistant App.
Select + button at the right bottom to add devices.
Select “LG ThinQ”.
Sign in with LG account to complete the process.
3. Using GOOGLE HOME device to link CONVERSATION Action.
Say “OK Google, talk to LG” to Google Home.
Open Google Home app.
Select “Link to LG” in the Discover tap.
Sign in with LG account to complete the process.
LG ThinQ action is in Direct Action type which you can ask Google Assistant to control devices. For example, “Ok Google, turn on the air conditioner.”
LG action is in Conversation Action type by which you can ask LG through Google Assistant to control devices. For example, “Ok Google, talk to LG to turn on the air conditioner.”
The following device models with LG ThinQ logo are compatible with Google Assistant:
| APPLIANCE | MODEL | DIRECT ACTION | CONVERSATION ACTION |
|---|---|---|---|
| Washer | WT1901CK, WT7200CW, WM9000HVA, WM5000HVA | YES | YES |
| Dryer | DLEX5000V, DLGX5001V, DLEY1901KE, DLEX9000V, DLGX9001V, DLEX7200W | YES | YES |
| Refrigerator | LMXS30796S, LMXC23796S, LFXS30796D, LFXS30796S, LFXC24796D, LFXC24796S, LFXS28566S, LFXS28968S, LFXS28968D, LSXC22396S, LSFXC2496D, LFXC24726S, LMNS14420V | YES | YES |
| Air Conditioner | LW1017ERSM, LW8017ERSM, LW1217ERSM, LW1517IVSM, LP1415WXRSM, LP1417WSRSM, LAN090HYV1, LAN120HYV, LAN150HYV2, LAN180HYV1, LAN180HYV2, LAN240HYV1, LAN090HSV5, LAN120HSV5, LAN180HSV5, LAN240HSV3, LSN090HSV5, LSN120HSV5, LSN180HSV5, LGN121HSV3, LGN181HSV3, LGN241HSV2, LSN243HLV, LSN303HLV, LSN363HLV | YES | YES |
| Range/Oven | LSE4617ST, LSE4616ST, LSE4616BD, LSE4611BD, LSE4611ST | YES | YES |
| Dishwasher | LDT7797ST, LDP6797BD, LDP6797ST, LDT5665BD, LDT5665ST, LDT7808BD, LDT7808ST, LSDT9908BD, LSDT9908ST | YES | YES |
| TV | W8, E8, C8, B8, SK9500, SK9000, SK8000, UK7700, UK6500, UK6300, LK5400 | NO | YES |
LG ThinQ with Google Assistant supports Google Home, Android OS 6.0 or later, and iOS 9.1 or later.
(Note: The language on the phone must be set to English/CA.)
Yes. If you have named air conditioner “Living Room AC” in LG ThinQ App, say “Ok Google, talk to LG to turn on Living Room AC” to Google Assistant. Make sure that you set up product nickname with the space where it is located, such as Bedroom Purifier and Hallway Dryer so that it can be easily memorized and called.
For TV, you can set nickname when you register TV from the Set Up TV for the Google Assistant app on your TV. You can register multiple TVs with the same LG account, but each TV should have a different nickname.
Some LG ThinQ functions are not supported through voice control. For example, you cannot turn a range on with a voice command.
Your product is not supported by LG ThinQ or is not registered in the app.
This occurs when Google Assistant is not able to understand product nickname or device type. Check if your product nickname is appropriate for voice assistant service.
If you have any questions about LG with Google Assistant, please email us at lgcanadasupport@lge.com
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