You can check the status of your order in the "My orders" section of the LG online shop. If you placed the order as a guest, you can track your order using the following link: Support > Order dupport > Track my order.

You can select the 'Get stock alert' option to receive notifications. Simply provide us with your email address, and we will notify you as soon as the selected item is back in stock.

No, it is not possible to change a product in an order that has already been placed. You must cancel the existing order and then place a new order. Please refer to 'How can I cancel my order?' for instructions.

No, it is not possible to add an additional product to an order that has already been placed. You will need to create a new order for the additional product.

We recommend contacting us as soon as possible if you need to change the delivery address for your order. While we make every effort to accommodate address changes after purchase, we cannot guarantee it.

We offer credit payment options (VISA and Mastercard), as well as debit (VISA Debit and Debit Mastercard). Additionally, we offer financing options through affirm.

The order confirmation email is sent after you place the order and can be used as an invoice.

Once the payment has been made on the LG online shop, the payment method cannot be changed. If you wish to change the payment method on an order, you must cancel the order and place a new one. Please refer to 'How can I cancel my order?' for instructions.

For purchases made from the LG online shop, you have 15 days from the delivery date of the product to initiate a return. You can request a return through the "My Account" page or by contacting us, and we will be happy to assist you. Please note the following:

- For large appliance returns, including TVs with a screen size larger than 55 inches, a restocking fee of 15% will be deducted from the refund amount.

- For all other small-sized returns, the shipping cost to return the item to our warehouse will be deducted from the refund amount.

- The refund will be issued using the same payment method you used during the purchase process.

- It may take up to 2 weeks from the time we receive your order to process the refund, and a restocking fee might be applied based on the reason for the return."

Once your return request is approved, we will arrange the return with the courier. You will receive a notification or be contacted by the courier on behalf of the LG Online Shop.