General Warranty Information

We will give you LG warranty Information here

Not applicable in every subsidiary. Pleas contact your local LG B2B sales person to see which is applicable and available.

LG B2B Service Introduction

LG B2B Service takes care of Below Service Condition ;

Rapid repair Service (Even Within I day Service)
Rapid Swap Service (Even within 4 Hours Service)
Remote Diagnosis Service (As Far As, If Customer Want to get Remote Diagnosis Report)
Multinational (Cross Border) Service (For Almost all of Country)
Cruise Service (Cover the Whole World of Cruise Trip)
Installation Quality Control Service
Periodic Visit Maintenance Service (Even in Every Two Months)
ACP (Advance Care Program) Service in Some Country (USA, Thailand, Philippines, etc.) ; It will be Expanded to Another Country Gradually

LG Electronics → B2C Service (Basic Service) / Direct Sales / B2B Service (Service offering) → Customer

General Warranty

Subject to the terms below, LG Electronics (LGE) will, during warranty period, authorize a free of charge repair of All LG product or its included accessories if, in LGE's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LGE in accordance with its warranty, within such period.
This warranty is not transferable and applies to the original purchaser only. No LG employee, product re-seller or Authorized Service Centre has authority to vary the terms of this warranty. Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
In case of distributor market, LGE entrusts distributor with full service for customer by sales discount program (BOG*).
LGE provides free buffer at shipment to the distributor. Distributor will hold full responsibility for customer.

Guidance for Warranty Period

Estimated standard for warranty period

LG electronics accomplish the product warranty according to the consumer injury compensation rule.

Part warranty period

Part warranty period means the quality guaranteed for the parts which are consist of the product. And the warranty period is as below.
General parts warranty period – Basically, it make a rule to be same as the product warranty period.
(If the part is selected by core item, it will be applied based on the special criteria)

Warranty period for the General ProductEco Solution

Product Name, Basic Warranty, Status, Maintenance, Remarks
Product Name	Basic Warranty	Maintenance	Remarks
SAC	Labour : 12 Months	9 Years	Maximum 5 year
Chiller	18 Month	8.5 Year	Maximum 5 year
AC	1 Year	9 Year	Maximum 10 year
Transparent Cooler	2 Years	3 Years	Maximum 5 year
Solar	10 ~ 12 Year	13 ~ 15 Year	Maximum 5 year
ESS	7 Years	3 Years	Maximum 5 year
Chiller	18 Month	8.5 Year	Maximum 10 year
Solar	10 ~ 12 Year	13 ~ 15 Year	Maximum 25 year
ESS	7 Year	3 Year	Maximum 10 year
Lighting	3 Year	-	-

Vehicle Solution

Product Name, Basic Warranty, Status, Maintenance, Remarks
Product Name	Basic Warranty	Maintenance	Remarks
IVI	10 ~ 15 Year	-	-
e-PT	3 ~ 8 Year	60,000 Km	-
VE	3 ~ 4 Year	-	-
ADAS	Changeable based on Contract		-
Lighting	3 Years	-	-
IVI	10 ~ 15 Year	-	-
e-PT	3 ~ 8 Year	60,000 Km	-
VE	3 ~ 4 Year	-	-
ADAS	Changeable based on Contract		-

Media Entertainment Solution

Product Name, Basic Warranty, Status, Maintenance, Remarks
Product Name	Basic Warranty	Maintenance	Remarks
Hotel TV	Labour : 12 Months	4 Years	Maximum 5 year
Signage	2 Years	3 Years	Maximum 5 year
LG-MRI	2 Years	3 Years	Maximum 5 year
Settop Box	2 Years	3 Years	Maximum 5 year

Please Note

-Above Warranty Period is Differently Adopted differently based on Country Surroundings, Customer Surroundings, Customer Law, Contract Condition, etc.
-If you want to see Product Details, Please see Product information. (Click the Product Name)

Warranty period for the core partsCore Part

Remark This warranty period Is based on consumer dispute resolution notified by FTC (Fair Trade Commission)

Warranty period for the core parts table
4 Year	Purchase before Jan 2016	Air conditioner : Compressor / Refrigerator : Compressor / TV : CPT / Monitor : CDT
4 Year	Purchase after Feb 2016	Air conditioner : Compressor
3 Year	Purchase before Jan 2016	Washing Machine : Motor rotary / Fan Heater : Burner / VTR : Header Drum / Video Camera : Header Drum / Microwave : Magnetron / PC : Mainboard (Motherboard)
3 Year	Purchase after Feb 2016	Washing Machine : Motor rotary / Fan heater : Burner / VTR : Header Drum / Video Camera :Header Drum / Microwave : Magnetron / Refrigerator : Compressor / TV : CPT / Monitor : CDT
2 Year	Purchase before Jan 2016	LCD TV : Module(LCD) / PDP TV : Module(PDP) / LCD Monitor : Module(LCD)
2 Year	Purchase after Feb 2016	LCD TV : Module(LCD/LED) / PDP TV : Module(PDP) / LCD Monitor : Module(LCD) PC : Mainboard(Mother board)

Service Process

LG Electronics recommends B2B customer and/or SI company to make a purchase of buffer stock to keep the business running normally minimizing downtime. The basic service process for B2B customer/SI company is as follows,

Pre-sales step

1.The SI compony install their bardware and software along with LG products.
2.The Sales Engineer of LG Electronics will support when SI request for Installation method or other technical queries.
3.LG Electronics recommends that SI company should help clarify theirs system in case of any problems occurring to B2B customers.
4.If Hotel TV, Signage have problem during installation, Sales Engineer of LG Electronics will aim to support the SI and B2B customers.

Pre-sales step

1.If defect occurs, B2B customer will contact SI company first.
2.SI should check the reason behind the problem to see if it is caused by LG product or not. SI company will restore the system of B2B customer by utilizing buffer stock.
3.If the defect caused by LG Electronics' product issue, SI engineer can escalate to the local B2B service contact point (refer to APPENDIX_REGIONAL CONTACT POINT). De-installation & re-installation of the product should be executed by SI or B2B customer.
4.LG will seek to remedy the problem within the appointed period with customer by arranging LG designated service engineer.
5.Service conditions and warranty policies of all countries can be different. Warranty is subject to the applicable laws of the country in which is it used.

Limited Warranty

Subject to the terms below, LG Electronics (LGE) will, during warranty period, authorize a free of charge repair of All LG product or its included accessories if, in LGE's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LGE in accordance with its warranty, within such period.

The followings are not covered under LG General warranty

Reason, Not Covered
Reason	Not Covered
Damaged Product	-Damage caused in shipping or transit, moving or changing installation location. -Product damage due to improper customer installation or installation inconsistent with guide in owner’s manual and other LG’s instruction (eg. product installed in a place with excessive dust, abundant oil mist, chemical substances are used, operating in very high or low temperature, high humidity). -Damage (including cosmetic damage) or failure, due to misuse, abuse, negligence, improper maintenance or storage, or to acts of God or other causes beyond LG’s control. (Causes beyond LG’s control include but are not limited to lightning strike, power surges, power outages and water damage). -Damage or missing components to any display, open box, discounted, or refurbished product. -Damage caused by computer or internet viruses, bugs, worms or Trojan Horses.
Product issues	-Product issues due to deficient signal reception or set up adjustments. -Product issues caused by use of parts, peripherals or software not recommended by LG. -Product issues due to modification of or to any part of the Product. -Product issues due to repair or replacement of warranted parts by other than LG authorized service center.
Etc	-Consumable parts or accessories (such as fuses or disposable batteries). -Product where the original factory serial numbers have been removed, defaced or changed in any way. -Image Sticking or Image Retention cased by displaying fixed image or same pattern for a lone time. -The life time of display panel is determined as the time which luminance of the lamp is 50% compared to that of initial value.

User’s responsibility for the software supplied by LGE

1.Customer must comply with any technical limitations in the software that only allow to use it in certain ways.
2.Customer may not
- -work around any technical limitations in the software;
- -reverse engineer, decompile or disassemble the Software;
- -make more copies of the Software than specified in this agreement;
- -publish the software for others to copy
3.This software warranty does not apply to defects resulting from unauthorized modifications, misuse, abuse, or operation for purposes other than the intended use.

Guidance for Cruise Warranty

Warranty PolicyWarranty Period (Europe)

Product Category, Warranty period
Product Category	Warranty period
Commercial TV	2 Years
Monitor Signage	3 Years
Media Player	2 or 3 Years (depends on purchased country)

-Consumable parts or accessories (such as fuses or disposable batteries).
-Product where the original factory serial numbers have been removed, defaced or changed in any way.
-Image Sticking or Image Retention cased by displaying fixed image or same pattern for a lone time.
-The life time of display panel is determined as the time which luminance of the lamp is 50% compared to that of initial value.

Warranty Condition

Warranty Condition, Warranty period
Warranty Condition	Warranty period
RepairWithin warranty	-Customer is responsible for proper information of the defective unit. -The target turnaround time of the repair is 1 to 14 days. -LGE will provide on-site repair at designated port.(LGE designate ports according to cruise company’s itinerary in advance.) -Damage or missing components to any display, open box, discounted, or refurbished product. -If the defective unit is not reparable by LG, The Unit will be replaced for same unit or substitute model which has a same quality as defective unit.
RepairOut of Warranty	-For “Out of Warranty” claims the process is the same as for “Within Warranty”. however, cost settlement process is that sales subsidiary provide quotation to cruise company. If cruise company accepts quotation, they need to prepayment service cost to sales subsidiary. -The required functional spare parts are available for the authorized B2B service workshops during 5 years from the time that production ceases.
RepairExtended warranty	-In case of “Extended Warranty” claims customer is able to use the same process like for “Within Warranty”. When registering the product information to the service offering system. Extended Warranty is validated based on the serial number provided.
RepairDead on Arrival(DOA)	-The means a Product that fail out of the Box or failed upon when is installation. -A LGE product is considered DOA if it shows symptoms of a functional failure, preventing basic operability, upon its first use out of the box. -In case the System Integrator has to contact LG representative within 30 calendar days of the invoice date. -The replacement product will be shipped in a special shipment box without accessories. -The defective product must be returned undamaged, using the packaging of the replacement product and without all accessories.

Global Service Network for Cruise Biz

Mediterranean Sea

Country / Port, Sub. Contact Point, Email, Remarks
Country / Port	Sub. Contact Point	Email	Remarks
Italy(Malt Napol Civitavecchi Savon Venice)	Massimo Rise	massimo.rise@lge.com	National 199-600-122 International +39-02-84254903
Spain / Barcelona	Mariano Valiente Carlos Tovar	mariano.valiente@lge.com carlos.tovar@lge.com	+34 96 305 05 00 b2b.es@lge.com
Greece / Rhodes	MARKOS MATSAMAKIS	markos.matsamakis@lge.com	801 11 200 900 or 0030 210 4800564 (from mobile phone usage)

Northern Europe

Country / Port, Sub. Contact Point, Email, Remarks
Country / Port	Sub. Contact Point	Email	Remarks
Germany / Kiel	Patrick Hoff	patrick.hoff@lge.com	01806-807020
Denmark / Copenhagen	Joacim Makenzius	joacim.makezius@lge.com	80250940
Sweden / Stockholm	joacim.makezius@lge.com	B2B@lgservice.se	+46 (0) 771 54 54 50
Hotel TV	joacim.makezius@lge.com	B2B@lgservice.se	+47 800 101 34

North Atlantic & North Pacific Ocean

Country / Port, Sub. Contact Point, Email, Remarks
Country / Port	Sub. Contact Point	Email	Remarks
USA / New York	Eddy Rosario/LGEAI Customer Service Field Service DMS	eddy.rosario@lge.com	973) 303-6624
USA / Boston	Matthew Romano	Targ@msn.com mattr830@yahoo.com	6172774600
USA / Baltimore	Walter Cross	walter.cross@lge.com
USA / Charleston	Darren Bradley	alltronics@knology.net	843-766-0677
USA / Port Canaveral	Alejo Cortes/LGEAI Customer Service Field Service DMS	al.cortes@lge.com	(407) 408-7065
USA / Portland, ME	David Munster	david@dmunsterstv.com	207-874-0724
USA / New Orleans	Daniel Cunningham	daniel.cunningham@lge.com
USA / Miami	Monte Moore/LGEAI Customer Service Field Service DMS	monte.moore@lge.com	(305) 978-0101
USA / San Francisco	James Loggia	james.loggia@lge.com	(209) 640-4634

South Pacific Ocean & Caribbean Sea

Country / Port, Sub. Contact Point, Email, Remarks
Country / Port	Sub. Contact Point	Email	Remarks
Mexico / Puerto Vallarta	Cesar Huerta	electronica.integral@yahoo.com.mx	322 224 3736
Mexico / Cozumel	Fernado Diaz	fer_diaz55@hotmail.com	999 9205660
Puertorico / San Juan	Luis Chen	luis.chen@lge.com	001-800-510-9564
Chile / Punta Arenas	Jaime Donoso Alejandra Muñoz	jaime.donoso@lge.com alejandra.munoz@lge.com	(022) 2995400
Brazil / Rio de Janeiro	Glauco Macedo +55 (12) 3411 3637	glauco.macedo@lge.com	0800 727 5454 / 3004 5454
Jamaika / Ocho Rios	Luis Chen	luis.chen@lge.com	Jamaica 1-800-234-2675
USA / Kahului		akastv808@gmail.com	808-564-0005
Dominican Rep. / Santo Domingo	Luis Chen	luis.chen@lge.com	Rep. Dominicana 1-800-751-5454
Dominican Rep. / La Romana	Franklin Kwai Ben	franklin.kwaiben@lge.com	Rep. Dominicana 1-800-751-5454 Barbados 1-877-331-5112 St.Vincent 1-877-841-5310

Middle East Sea & ASIA

Country / Port, Sub. Contact Point, Email, Remarks
Country / Port	Sub. Contact Point	Email	Remarks
UAE / Dubai	Mr. Rajkumar (+971-50-850-7673) Mr. Na (+971-50-663-2426)	gk.rajkumar@lge.com steven.na@lge.com Charles.Barbosa@jumbo.ae	800-54 / 04-8050299
Thailand / Any City(Harbor)	Mr. Sangbum Lee (+66-85-488-8193) Mr. Jirawit (+66-81-398-8654)	sbum.lee@lge.com jirawit.wat@lge.com	+66-2-878-5757
China / Sanghai	姜玲娣	lingdi.jiang@lge.com	18917611010