Click on 'Join Us' to create an account with us by completing few basic information. A verification code will be sent to you via your email address, for verification purpose.
Should you need more assistance, you can always contact us via Chatbot within LG.com
1. 5% off your first purchase when you join LG Member
2. Exclusive 3% membership discount for all orders
3. Membership discounts valid during our promotion event period
4. Free delivery for all purchases on LG.com
5. Free installation and free disposal of all bulky items. Terms and conditions apply.
6. Receive notifications about offers and the latest promotions for LG Products
For terms & conditions, kindly visit https://www.lg.com/my/membership
It is important that you provide a valid email address, as you will be asked to log in during the purchase process. You will receive important details about your purchase via this email address - for instance your order confirmation, order progress status and order tracking information, such as dispatch notifications.
We would highly recommend you to create an account and join us as a LG Member, as we have a range of amazing member-only benefits on LG.com (such as Welcome Coupon, Exclusive Member Voucher and additional discounts during our promotion events)
1. Hover over the 'person' icon at the top right
2. Click on 'Log-in/Sign-Up'
3. Click on 'Forgot Password'
4. Enter you email address to reset your password.
*Please enter your e-mail address to get the link for changing password.
*Please check the spam folder, If you can't find the e-mail with password reset link in your inbox.
5. You will receive an email with a password reset link
6. Click the link in your email and follow the on-screen instructions to reset your password
7. You will receive an email notification that you have successfully reset your password
1. Hover over the 'person' icon at the top right
2. Click on 'Edit' under Profile section
3. Update / edit your information, then click the 'Save' button
Make a purchase on the LG Online Shop in 5 simple steps!
1. Add to Cart:
Select the product you want to buy on the relevant product information page and click the "Add to Cart" button. You can continue shopping after adding a product to your cart.
*Select your required installation and disposal service for bulky products (such as TV, Washing machines, Refrigerator and Stylers.)
2. Check Out:
When you are done shopping, click on "Your Basket "and click " Go to checkout " then click "Place Order"
3. Discount Coupon:
Either Sign In / Sign up as member to enjoy discount. Enter promotion code for coupon verification.
*If you do not have a LG account, you may proceed to continue as guest.
4. Delivery:
Enter your shipping information for delivery.
*Delivery coverage is based on postal code.
5. Payment & Order Confirmation:
Enter your payment information, click on "Next" to pay and place your order. An order confirmation email will be sent to your registered email address.
*Mode of payment: Visa/Master (Debit/Credit), Online bank transfer and E-Wallet.
Yes. You can complete your purchase with guest account.
At the checkout page, select "Continue as Guest".
Please ensure that you provide a valid email address as your order confirmation will be sent to the inputted email. This email will also be used to check on your order status and to receive dispatch notifications.
We would strongly recommend you to create an account and join us as a LG Member. We have a range of amazing member-only benefits on LG.com such as Welcome Coupon, First Purchase Voucher and additional discount during our promotion events.
Find out more in our membership program.
You will receive an order confirmation email for successful order transactions. Please check your junk email or spam folder. Alternatively, log in to your LG account to view order summary. Otherwise, please contact us via chatbot within LG.com
For any assistance, please contact us via Chatbot and chat with our service agent
Our operating hours are as follows:
Mon~Fri: 9.00am~5.30pm
Sat & Sun / PH: Closed
Our agents will be ready to attend to any your request regarding your orders.
Once your product has been delivered, you will receive a confirmation email notification. An official invoice will also be sent to your email address.
For further assistance, you can always contact us via Chatbot within LG.com
Upon your completing your purchase on LG.com, you can cancel your order with the following steps
1. If the product has not been picked by us.
- Go to your account
- Select the 'Cancel' button
2. If the product has been picked.
- Notify us via our Chatbot within LG.com
- Our agents will assist you on the cancellation request
- You will be notified via email on the cancellation and refund
*Kindly take note: Once the product has been picked by our warehouse, the cancellation button will not appear under my account section within LG.com. For further assistance, please contract us via Chatbot within LG.com
Select the 'Compare' function under the product page.
You can edit your comparsion models in Comparision Results page.
*You are able to compare up to 4 comparisions
No, you are unable to place an order is the item is out of stock.
However, you could place an order once the item is restocked back
1. Click on 'Get stock alert'
2. If your email address stated is correct, click on 'OK' button
3. You will recieve an email alert once the item is restock.
Should you need more assistance, you can always contact us via Chatbot within LG.com
When you reach the 'Checkout' page, enter the code into the “Promo Code” field and if you have coupon, you may select it in 'Select Coupon' selection
Ordering of items over the phone is not possible.
Should you need more assistance, you can always contact us via Chatbot within LG.com
You will be receiving email notification, at every stage of your purchase journey:
1. Upon receiving notification that the product has been picked and packed by our warehouse, you should be expecting to receive your product within 5-7 working days.
2. Our logistics vendor will call you to arrange an appointment before the delivery.
Visa/Master (Debit/Credit), Bank transfer and E-Wallet.
1. Go to LG.com > Support > Order Support > Track My Order
2. Input your Order Number & Email address respectively
3. Click on the 'Submit' button
OR
1. Hover over the 'person' icon at the top right
2. You can check the status of your order in the "My Orders" section of the LG Online Shop.
We recommend you to contact us via Chatbot within LG.com ASAP if you require an address change for your order. Whilst we make every effort to change a delivery address after purchase, we cannot make any guarantees.
Once the product return and cancellation request is approved and the returned unit is back at the warehouse, you should receive a notification email from us.
You should receive the refund back to your payment account within 10~14 business days (depending on your issuing bank)
Go to LG.com > Support > Warranty Information
Depending on the purchased product, we offer different installation coverage.
We are offering free basic installation for TVs, Washing machines, Refrigerators, Stylers, and selected Monitors, and Air Purifiers.
Free Basic installation includes:
a) Connecting the product to Local Wifi Network (If product has built-in Wifi)
b) Connecting the product to power unit
c) Shift product to desired location (required by Customer)
d) Installation of washing machine does not include making modification of the tap and drainage pipes
e) Installation of washing machine and dishwasher and refrigerator (Plumbing Type) include connecting product to water inlet.
d) Installation of TVs includes either setting up the TV on your assigned TV console or wall mount at your desired location.
Should you have other installation requirements, charges may apply. Kindly please share any special requests when during the appointment phase when the logistics vendor has contacted you.
We can only delivered to addresses within the postcode coverage in the product page. We are not be able to do deliveries in areas with security restrictions such as but not limited to airport, duty free zone and off-shore islands.
You may return Products at any time within seven (7) days, beginning on the day you received the products.
However, you are need to meet the following requirements:
1. Lodge your request for a 'Change of Mind' return in LG.com within 7 days from the day you received the products.
2. Product is unused and product packaging is un-opened and packing seal is intact.
3. Packaging of product is not damaged.
We are sorry that we would not accept any return for used or opened product.
Upon receiving your request, our agent will assist you on the collection and the refund of the product
If you have encountered a situation where you received a product that is faulty or not working, please contact us via Chatbot within LG.com.
Upon receiving your request, we will assign a technical support specialist to check and diagnose your product.
Should you need any assistance regards to your order, you can contact us via Chatbot and chat with our service agent
Our operating hours are as follows:
Mon~Fri: 9.00am~5.30pm
Sat & Sun / PH: Closed
Our agents will be ready to attend to any your request regarding your orders.
You can track in your repair status as follows:
a) Fill in your (Request Number / Serial Number / ESMI), than click 'Search' button, to check the repair status
OR
b) Sign in with your LG.com account to request your repair
