Great customer service is the key to successful partnership

Great customer service is the key to successful partnership

2023-04-28

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      For many Singaporeans, the convenience stores outlets are stores of choice, not just for convenience purchases but for a wide range of lifestyle needs such as exclusive snacks, meals on-the-go, beverages, online shopping payment/ parcel collection, top-ups (NETS CashCard, NETS FlashPay, Autopass, EZLink, Dash, etc.)

       


      LG is supplying Multi V S and SCAC (single split commercial air conditioning) to the standalone stores of 7-Eleven through a long time partner, who has been operating for more than 27 years in Singapore.

       


       

      The first store of 7-Eleven was opened in Singapore since 1983 and the brand is currently owned by Japanese Seven & I Holdings Co., Ltd. In Singapore, the convenience stores are operated by Dairy Farm International Holdings, franchised under a licensing agreement with Seven Eleven Incorporated.

      As of the end of year 2022, 7-Eleven has a network of 422 locations in Singapore, with 61 of the outlets being 24-hour convenience stores. There are estimated 40% to 50% of the outlets are standalone stores, whereas the rest are operated in the shopping mall and MRT station.

      LG air conditioning had been selected because LG is providing good service during pre-sales and post sales to the partner and the customer. The type of the air conditioning that are installed in 7-Eleven are mostly 4-Way Ceiling Cassette. LG 4-Way Ceiling Cassette is able to deliver comfortable airflow consistently to every corner of the store, and it is easy to be easy to be serviced and maintained.

       

      Award Year             From 2017 until now
      No. of stores           Over 150 stores
      Air Conditioning       Multi V S, SCAC (4-Way Ceiling Cassette)