Find answers to your questions through our FAQ.
Click on 'Join us' and create an account with us by completing few basic information. A verification code will be sent to you via your email address, for verification purpose.
Should you need more assistance, you can always contact us via Chatbot within LG.com/sg
1. $10 Welcome Coupon
2. Up to $150 OFF Purchase Coupon (depending on your products purchased)
3. Membership Discounts valid during our promotion event period
4. Free delivery for all purchases on LG.com/sg
5. Free installation and free disposal of all bulky items (such as TV, Monitors, Washing Machines, Refrigerator, Dishwasher and Stylers.)
6. Receive notifications about offers and latest promotions for LG products
For terms & conditions, kindly visit https://www.lg.com/sg/membership
No, you can make a purchase as a guest without creating a LG.com/sg account.
It is important that you provide a valid email address, as you will be asked to log in during the purchase process. You will receive important details about your purchase via this email address - for instance your order confirmation, order progress status and order tracking information, such as dispatch noifications.
We would highly recommend you to create an account and join us as a LG Member, as we have a range of amazing member-only benefits on LG.com (such as Welcome Coupon, Purchase Coupon and additional discount during our promotion events)
Rest assured that this will only occur when payment is not completed upon using the coupon.
Kindly please await 45mins - 1hour for the coupons to be reflected to your LG account.
Furthermore, you may find your coupons at https://www.lg.com/sg/my-lg/
Yes! You are able to redeem the respective free gifts that are entitled.
However, this does not apply to display set, trade, corporate, and staff purchase.
For customers who placed an order online, please bring along the following documents to redemption center:
1. Tax Invoice or Delivery Order, and
2. A picture of the product serial number, found on carton box or the actual product
You may also find out more promotion related informations on https://www.lg.com/sg/promotion/
Birthday Coupons are valid starting at 07:00 on your birthday!
Please make sure to enter your birthday details prior to your birthday.
If you have already received a birthday coupon, you will not be eligible to receive another one for the next 365 days.
Your birthday coupon details can be found on your My Coupon page.
Sign-in to your LG account at https://www.lg.com/sg/login/ > My Account > Profile > Edit > Personal Information
After entering your updated birthday information, please click the Save button at the bottom of the page.
Please log in once more to confirm that your birthdate has been updated successfully.
1. Click on the 'person' icon at the top right corner
2. Click on 'Log-in/Sign-Up'
3. Click on 'Forgot Password' (https://www.lg.com/sg/my-lg/forgot-password/)
4. Enter you email address to reset your password.
*Please enter your e-mail address to get the link for changing password.
*In case you turned back to this page because of no received mail, please check your spam box.
*If you can't find the mail in the spam box, please enter your e-mail address again.
5. You will receive an email with a password reset link
6. Click the link in your email and follow the on-screen instruction to reset your password
7. You will recieve an email notification that you have successfully reset your password
1. Sign in to your member account
2. Click on the 'person' icon at the top right and go to "My Account" (https://www.lg.com/sg/my-account/)
2. Click on your Account Name under Profile section
3. Update your information, then click the 'Save' button
Make a purchase on the LG Online Shop in 5 simple steps!
1. Add to Cart:
Select the product you want to buy on the relevant product information page and click the "Add to Cart" button. You can continue shopping after adding a product to your cart.
*Select your required installation and disposal service for bulky products (such as TV, Monitors, Washing machines, Refrigerator, Dishwasher and Stylers.)
2. Check Out:
When you are done shopping, click on "Your Basket" and click "Go to Checkout" then click "Place Order"
3. Discount Coupon:
Either Sign In / Sign up as member to enjoy discount. Enter a valid promotion code if you have any.
*If you do not have a LG account, you may proceed to continue as guest with limited discount coupons.
4. Delivery:
Enter your shipping information for delivery.
*Delivery is only available in mainland Singapore except for remote or restricted zones.
5. Payment & Order Confirmation:
Enter your payment information, click on "Next" to pay and place your order. Upon payment completion, an order confirmation email will be sent to your registered email address.
*Mode of payment: Debit/Visa / Amex Cards (Debit/Credit), Paynow, Googlepay, and Grabpay.
Yes. You can complete your purchase with guest account.
At the checkout page, select "Continue as Guest".
Please ensure that you provide a valid email address as your order confirmation will be sent to this email. This email will also be used to check on your order status and recieve dispatch notifications.
We would strongly recommend you to create an account and join us as a LG Member. We have a range of amazing member-only benefits on LG.com/sg such as Welcome Coupon, Purchased Coupon and additional discount during our promotion events.
Find out more in our membership program.
For more information, kindly visit https://www.lg.com/sg/membership/
You will receive an order confirmation email for successful order transactions. Please check your junk email or spam folder. Alternatively, log in to your LG account to view order summary. Otherwise, please contact us via chatbot within LG.com/sg.
For any assistance, please contact us via Chatbot and chat with our service agent
Our operating hours are as follows:
Mon~Fri: 8.30am~6pm
Sat: 8.30am~12pm
Sun / PH: Closed
Our agents will be ready to attend to any your request regarding your orders.
Once your product is delivered, you will receive an order confirmation email notification upon successful payment. An official invoice will be sent to your email address.
For further assistance, you can always contact us via Chatbot within LG.com.sg.
Upon your completing your purchase on LG.com/sg, you can cancel your order with the following steps
1. If the product is not prepared for delivery:
- Go to your account
- Go to "My Orders" (https://www.lg.com/sg/my-account/order-list/)
- Click on the "Cancel Order" button
2. If the product is prepared for delivery:
- Notify us via our Chatbot within LG.com/sg
- Our agents will assist you on the cancellation request
- You will be notified via email on the cancellation and refund
*Kindly take note: Once the product is under preparation and has been picked by our warehouse, the cancellation button will not be available. For further assistance, please contact us via Chatbot within LG.com/sg
If there is more than 1 item in the order, all products within the same order need to be canceled together.
Select the 'Compare' function under the product page.
You can edit your comparsion models in Comparision Results page.
*You are able to compare up to 4 models
No, you are unable to place an order if the item is out of stock
However, you could place an order once the item is restocked.
1. Click on 'Get stock alert'
2. Key in the desired email address to receive restock email notification, click on 'OK' button
3. You will recieve an email alert once the item is restocked.
Should you need more assistance, you can always contact us via Chatbot within LG.com/sg.
At the 'Checkout' page, enter the code into the “Promo Code” field.
For the coupons that you already have, you may select it in "Select Coupon" selection
We apologise that ordering products over the phone is not possible.
Should you need more assistance, you can always contact us via Chatbot within LG.com/sg
You will be receiving email notification, at every stage of your purchase journey:
1. Upon receiving notification that the product has been picked and packed by our warehouse, you should be expecting to receive your product within 3-5 working days.
2. For non-installation products, you will be receiving an SMS from our logistic vendor one day before delivery. On the day of delivery, we would also send another reminder and tracking link via SMS.
3. For products that require installation, we would call you on the same day where product is picked to arrange an appointment with you. We will also send a reminder SMS 1 day before delivery and on actual day.
Our delivery services are available from Monday to Saturday, 11am to 8pm, except Public Holidays.
We do not provide any delivery services on Sundays.
You may choose your desired delivery time slots either 11am - 3pm or 4pm - 8pm, subjected to availability.
Do arrange your desired delivery slot with our friendly logistic partner!
Debit/Visa / Amex Cards (Debit/Credit), Paynow, Googlepay, Grabpay, and Atome.
For any Atome-related concerns, please reach out to customer service at Support@atome.sg
Alternatively, you can find the answers at https://help.atome.sg/
1. Go to LG.com/sg > Support > Order Support > Track My Order (https://www.lg.com/sg/support/order-support/track-my-order/)
2. Input your Order Number & Email address respectively
3. Click on the 'Submit' button
If you are a LG Member, you may also view your order details at "My Orders" (https://www.lg.com/sg/my-account/order-list/).
We recommend you to contact us via Chatbot within LG.com/sg ASAP if you require an address change for your order. Whilst we make every effort to change a delivery address after purchase, we cannot make any guarantees.
You should receive an email notification upon successful cancellation or return process.
Afterwhich, the refund will credit back to your payment account should be within 10~14 business days (depending on your issuing bank)
You may return Products at any time within fourteen (14) days, beginning on the day you purchase the Products.
However, you are need to meet the following requirements:
1. Within 14 days or purchase from the LG Online Shop you contact us via Chatbot within LG.com/sg to lodge your request for a 'Change of Mind' return;
2. Product is unused and product packaging is unopened and packing seal is intact.
3. Packaging of product is not damaged.
4. If there is more than 1 item in the order, all products within the same order need to be returned and refunded together.
We are sorry that we would not accept any return for used or opened product.
Upon receiving your request, our agent will assist you on the collection and the refund of the product.
If you encounter situation where you receive a product that is faulty or not working, kindly please contact us via Chatbot within LG.com/sg.
Upon receiving your request, we will assigned our technical support specialist to check and diagnose your product.
Go to LG.com/sg > Support > Product Support > Warranty Information
Depending on the purchased product(s), we offer different installation coverage.
We are offering free-of-charge, basic installation for the purchase of LG products, namely, TVs, Washing machines, Refrigerators. Dishwasher, Stylers, Monitors, Air Purifiers, and microwave ovens.
Free Basic installation includes:
a) Connecting the product to Local Wifi Network (If product has built-in Wifi)
b) Connecting the product to power unit
c) Shifting product to desired location (required by customer)
d) Installation of washing machine does not include making modification of the tap and drainage pipes
e) Installation of washing machine and dishwasher and refrigerator (Plumbing Type) includes connecting product to water inlet.
d) Installation of TVs includes either setting up the TV on your assigned TV console or wall mounting at your desired location.
e) Installation of monitor stand on table top
Should you have other installation requirements, charges may apply. Kindly please share any special request when our logistics partner contact you during the phase of making appointment.
For more assistance, you can always contact us via Chatbot within LG.com/sg.
We offer additional installation services for TVs, with varying charges, which are not included in LG's basic installation coverage.
Additional installation services for TVs include :
a) TV deliveries from the 4th-storey staircase and above.
b) For large-screen TVs (above 86 inches), the installation includes the use of a lift for delivery, unboxing at ground level, shrink-wrapping, and protection with a carton box. The TV will then be delivered to the desired floor. This service is optional and can be chosen by the customer. However, the customer must be present to oversee the entire process. If the customer selects this option, additional charges will apply.
c) TVs that incur additional installation charges fall under the following 2 categories: (except for models purchased on LG.com/sg. which include free installation)
QNED TVs (55 inches and below)
UHD TVs (75 inches and below)
Installation charges vary based on the TV screen size.
d) Installation of a Marble Feature Wall (including Drilling).
e) Wall mounting that requires three or more times of height adjustments. Charges vary based on the TV screen size.
We offer additional installation services for Washing Machines, Dryers, Refrigerators, Dishwashers and Stylers, with varying charges, which are not included in LG's basic installation coverage.
Additional installation services for Washing Machines, Dryers, Refrigerators, Dishwashers and Stylers include :
a) Installation of Washing Machines, Dryers, Refrigerators, Dishwashers and Stylers to HDB flats from the 4th-storey and above via staircase will incur additional charges.
b) Installation of Washing Machines, Dryers, Refrigerators, Dishwashers and Stylers to Landed properties via a normal staircase for the 2nd-storey and above will incur additional charges.
c) Installation of Washing Machines, Dryers, Refrigerators, Dishwashers and Stylers to Condominiums or Landed properties via windows or narrow staircases will incur additional charges, as it requires 4 to 8 manpower. This additional charges will be quoted on site.
d) Installation of Home Appliances except WashTower to HDB flats from the 2nd-storey and above via staircase will incur additional charges.
e) Installation of Home Appliances except WashTower to Condominiums or Landed properties via windows or narrow staircases will incur additional charges, as it requires 4 to 8 manpower. This additional charges will be quoted on site.
f) Additional charges apply for dismantle of the Refrigerator Door.
g) Additional charges apply to installation of Washing Machine and Dryer with Universal Stalking Kit
We can only arrange product delivery to addresses within mainland Singapore to which LG’s third party delivery partner delivers. We may not be able to do deliveries in areas with security restrictions such as but not limited to army camps, immigrations areas, Changi Airport and off-shore islands. You will be contacted by our logistics partner in the event where such situation arises.
Should you need any assistance regards to your order, you can contact us via Chatbot and chat with our service agent
Our operating hours are as follows:
Mon~Fri: 8.30am~6pm
Sat: 8.30am~12pm
Sun / PH: Closed
Our agents will be ready to attend to any your request regarding your orders.
Go to the Support > Product Support > Request repair (https://www.lg.com/sg/support/product-support/repair-request/)
Upon successful request, you will receive an SMS with the Receipt Number.
You can always contact us via Chatbot within LG.com/sg or enquire at our after-sales dedicated hotline during operating hour for assistance (https://wa.me/65120555).
Please prepare the contact number used to schedule repair appointment.
