Disclaimer:
*Available with the purchase of a new LG Massage Recliner as of May 22, 2025. If You paid shipping and/or installation fees, these fees will not be refunded. You have 60 calendar days from the Recliner (“Product”) delivery date to start a return through the “My Order” page, by phone at 1-888-542-2623, or the online shopping web chat on the LG Canada website. You will receive a pre-approved RMA Number. Product returned to LG without the RMA Number will be shipped back to You at Your expense. The Product must be returned in like new condition and with all original components and accessories (including manuals, documentation, etc.) and in its original cartons and packaging, or, if necessary, in packaging suitable to prevent damage to the Product. Refund will then be initiated and issued in the original payment method. Product that is returned with missing accessories, or is damaged, scratched or dented will not be eligible for refund and You will be responsible for costs of returning the Product to you.
Once Your return request is approved, LG will arrange the pickup by the courier and You will be notified or contacted by the courier on behalf of LG regarding the pickup details.
Allow up to 2 weeks from the time we receive the Product to inspect it and process the refund. Returns for Products after sixty (60) days will not be accepted unless otherwise required by law.